Frequently Asked Questions
Everything you need to know about your building and renovation supplies.
What are your standard delivery times for bulk materials?
Standard delivery for bulk items such as timber, cement, and insulation typically takes 3-5 business days. Local deliveries within a 50-mile radius of our warehouse may qualify for next-day dispatch.
Can I return unused building materials?
Yes, we accept returns on most unused, unopened items in their original packaging within 30 days of purchase. Please note that custom-cut materials and special-order items are non-refundable.
Do you offer trade discounts for contractors?
Absolutely. Licensed contractors and construction firms can apply for an ARM Trade Account to access volume-based pricing, dedicated account management, and flexible credit terms.
How do I calculate the amount of material I need for my project?
We provide digital calculators on our individual product pages for flooring, tiling, and roofing. For complex structural projects, we recommend consulting with a professional surveyor or using our 'Ask an Expert' contact form.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for large commercial orders. We also offer financing options through Klarna for residential projects.
Are your timber products sustainably sourced?
Sustainability is a priority at ARM Building Supplies. All our timber is FSC or PEFC certified, ensuring it comes from responsibly managed forests that provide environmental, social, and economic benefits.